A Practical Approach to Getting Started with Service Catalog
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Just Now Watch our webinar with Greg Sanker, who will show you, with real-world examples, how to actually create demand (and buy-in from stakeholders) for a basic service catalog. In this webinar, we look at how to: Identify your IT services (you all have them!) Leverage questions about services to create clarity. Draft plain language service descriptions.
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A Practical Approach to Getting Started with Service Catalog
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3 hours ago A Practical Approach to Getting Started with Service Catalog. March 9th, 2016. Greg Sanker. 6 min read. Recently I presented a webinar on getting started with service catalog. It’s a topic that comes up often because getting started can be harder than it looks – especially without the support of a full IT service management (ITSM) program.
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Getting started with a basic service catalog ITSMTransition
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6 hours ago To have a Service Catalog, you kinda have to know your services, but many organizations struggle even to agree what an IT service is, let alone what yours are. I talked about identifying your IT services in a webinar I did on Practical Approach to Getting Started with Service Catalog, and you might find What is a Service in ITIL helpful.
Estimated Reading Time: 6 mins
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Bruno Practical Approach to Service Catalog Management (2
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2 hours ago Laying the Groundwork: Defining a Service • A service: – Fulfills one or more needs of the customer – Supports the customer’s business objectives – Is perceived by the customer as a coherent whole or consumable product “A good starting point is often to ask customers which IT services they use and how those services map onto and
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Page Count: 39
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Building a Service Catalog ITSM for the Real World
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6 hours ago Building a Service Catalog: A Practical Approach to get to an Actionable State with your Service Catalog - Part 1 15 October 2008. • No ideas on how to get started and where to go for info A Service Catalog cannot be simply a technical list of what the IT organization
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How to Build a Service Catalog In 6 Simple Steps
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9 hours ago I know how risqué that sounds, but it means creating a Responsible, Accountable, Consulted, and Informed model. This is an opportunity to define your responsibilities and get the whole process started by selecting a service catalog owner—someone who will oversee the project and maintain the catalog once it is in place.
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A Practical Approach to Getting Started with SelfService
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1 hours ago A Practical Approach to Getting Started with Self-Service. Business users feel that self-service today is more complicated than expected and spawns more requests to IT than ever before. Data is diverse, distributed in many locations and on many platforms and has quality issues. 2017/08/17.
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Building a Service Catalog ITSM for the Real World
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5 hours ago Building a Service Catalog: A Practical Approach to get to an Actionable State with your Service Catalog - Part 2 Service Catalog must be actionable to Must be easy to navigate, search, and order from Should be integrated with your Service Management System Start simple and add complexity as adoption increases 17 15 October 2008
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Getting Started 25 Essential Requirements for a Service
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9 hours ago Getting Started 25 Essential Requirements for a Service Catalog Introduction It is not the size of a service desk that demands options for self service. Small or large, a service or help desk typically looks for ways to become more efficient, and that is most often resolved by the creation of a Service Catalog.
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The 7 Habits of HighlyEffective Service Catalog Managers
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9 hours ago If you’re only just getting started with service catalog, then please take a look at this webinar A Practical Approach to Getting Started with Service Catalog, hosted by Greg Sanker, for more helpful advice. Tip 2: Know Your Customer. Understand business wants and needs – remember, it’s their service catalog.
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Customer Service: A Practical Approach, 6th Edition Pearson
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3 hours ago The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and
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Harris, Customer Service: A Practical Approach Pearson
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Just Now The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and
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Develop an IT Infrastructure Services Playbook InfoTech
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3 hours ago Take a tactical, practical approach. Become a service broker one step at a time. A true service broker can: Be a single point of contact for provisioning and operating multiple or aggregated cloud services. Get started: Selecting the right service for new projects should be a repeatable process that enables your Cloud Strategy & Action Plan
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The practical approach to expanding service management
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5 hours ago The next step in the evolution of your HR service desk is leveraging the employee service portal for HR service needs, and enabling employees to self-service. The combination of the service catalog, the knowledge base (solutions), and the ability to open and track HR cases provides employees with a highly-improved service experience, while
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Auditing: A Practical Approach with Data Analytics, 2nd
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3 hours ago Auditing: A Practical Approach with Data Analytics, 2 nd Edition helps students develop a deeper understanding of auditing procedures and learn how to perform a real-world audit, stay up-to-date on the latest audit technology tools, and develop the key skills to become the auditors of tomorrow. Throughout the course, students learn core auditing concepts efficiently through …
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Complete guide to Atlassian's ITSM solution
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1 hours ago Well - it is a pleasure to see this guide. Morover after my contractor's collaboration with Mindville and 2-3 discussions on ITSM we have had with @Paul Buffington over then on Change Mgmt, working with variables etc. I can finally see Atlassian's investment in ITSM (well it took a while since I was migrating IBM Maximo based processes to Jira and Ralph Asset …
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A Practical Approach to Application Modernization VMware
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9 hours ago A Practical Approach to Application Modernization. Get pragmatic, high-level guidelines to put you on a path to success. For many enterprises, digital transformation is taking on new urgency as a greater percentage of the world’s economic activity shifts online in response to the COVID-19 pandemic. This means getting better at developing
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Frequently Asked Questions
Do you need a basic service catalog?
Here’s some practical advice for getting started with a basic service catalog (even if you don’t have a full ITSM program!) If you’re like many IT organization, having a single list of services for customers to view hasn’t been a priority. After all, you know what your services are and customers must too, because we have a lot of them.
How do you build a catalog strategy?
Process design, integration, and continual service improvement: A catalog is like personal hygiene; if you don’t keep up with it things get stale and kind of funky. Start by developing a policy that outlines elements such as how often you’ll review your catalog, when to add new services, and when a service should be removed.
Do you come up with new lines of service when cataloging?
Ultimately, the lines of services you come up with may not be the ones you display to your customers when your catalog goes live, but you have to start somewhere, and this is better than a blank page and having people make wild guesses, as that could take a while.
What is a service catalog owner and what do they do?
This is an opportunity to define your responsibilities and get the whole process started by selecting a service catalog owner—someone who will oversee the project and maintain the catalog once it is in place. It could be the service desk manager, or you could assign the responsibility to a team.